{"id":208587,"date":"2026-06-24T19:45:51","date_gmt":"2026-06-24T17:45:51","guid":{"rendered":"https:\/\/fivemx.com\/contact\/"},"modified":"2026-06-24T19:46:07","modified_gmt":"2026-06-24T17:46:07","slug":"kontakt","status":"publish","type":"page","link":"https:\/\/fivemx.com\/de\/contact\/","title":{"rendered":"Contact FiveMX"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Contact FiveMX<\/h1>\n\n<p class=\"wp-block-paragraph\">Use this page for FiveMX order, download, refund, product and editorial correction requests. Include the order number, product URL, purchase email and a concise description of the issue when relevant.<\/p>\n\n<p class=\"wp-block-paragraph\">Email: <a href=\"mailto:support@fivemx.com\">support@fivemx.com<\/a><\/p>\n\n    <main class=\"fmx-support\" aria-label=\"FiveMX support\">\n        <section class=\"fmx-support-hero\">\n            <div class=\"fmx-support-hero__copy\">\n                <p class=\"fmx-support-eyebrow\">FiveMX Support<\/p>\n                <h1>Get help with downloads, installation and orders.<\/h1>\n                <p class=\"fmx-support-lead\">For the fastest answer, include your order number, product link, purchase email, screenshots or error codes, and the framework\/server details you are using.<\/p>\n                <div class=\"fmx-support-actions\">\n                    <a class=\"fmx-support-button fmx-support-button--primary\" href=\"mailto:support@fivemx.com?subject=FiveMX%20support%20request&#038;body=Issue%20type%3A%20General%20support%0A%0AOrder%20number%3A%0APurchase%20email%3A%0AProduct%20URL%3A%0AFramework%2Fserver%20details%3A%0AScreenshots%20or%20error%20codes%3A%0A%0AWhat%20happened%3F\">Email support<\/a>\n                    <a class=\"fmx-support-button fmx-support-button--secondary\" href=\"https:\/\/fivemx.com\/de\/my-account\/downloads\/\">View downloads<\/a>\n                <\/div>\n            <\/div>\n            <aside class=\"fmx-support-hero__panel\" aria-label=\"Support checklist\">\n                <h2>Send this first<\/h2>\n                <ul>\n                    <li>Order number and purchase email<\/li>\n                    <li>Product URL or download name<\/li>\n                    <li>Framework, server artifacts, and dependencies<\/li>\n                    <li>Screenshot, console output, or error code<\/li>\n                <\/ul>\n            <\/aside>\n        <\/section>\n\n        <section class=\"fmx-support-strip\" aria-label=\"Fast support route\">\n            <strong>Paid order issue?<\/strong>\n            <span>Open account downloads first, then email us if the file is missing or the order needs review.<\/span>\n            <a href=\"mailto:support@fivemx.com?subject=FiveMX%20download%20access%20help&#038;body=Issue%20type%3A%20Download%20access%0A%0AOrder%20number%3A%0APurchase%20email%3A%0AProduct%20URL%3A%0AFramework%2Fserver%20details%3A%0AScreenshots%20or%20error%20codes%3A%0A%0AWhat%20happened%3F\">Email order help<\/a>\n        <\/section>\n\n        <section class=\"fmx-support-section\">\n            <div class=\"fmx-support-section__head\">\n                <p class=\"fmx-support-eyebrow\">Choose the right path<\/p>\n                <h2>Start where the problem is.<\/h2>\n            <\/div>\n            <div class=\"fmx-support-grid\">\n                                        <article class=\"fmx-support-card\">\n        <span class=\"fmx-support-card__index\">01<\/span>\n        <h2>Download access<\/h2>\n        <p>Use your account downloads first. If a paid file is missing, send the order number and purchase email.<\/p>\n        <div class=\"fmx-support-card__actions\">\n            <a href=\"https:\/\/fivemx.com\/de\/my-account\/downloads\/\">Open downloads<\/a>\n            <a href=\"mailto:support@fivemx.com?subject=FiveMX%20download%20access%20help&#038;body=Issue%20type%3A%20Download%20access%0A%0AOrder%20number%3A%0APurchase%20email%3A%0AProduct%20URL%3A%0AFramework%2Fserver%20details%3A%0AScreenshots%20or%20error%20codes%3A%0A%0AWhat%20happened%3F\">Email download help<\/a>\n        <\/div>\n    <\/article>\n                                            <article class=\"fmx-support-card\">\n        <span class=\"fmx-support-card__index\">02<\/span>\n        <h2>Installation or FiveM error<\/h2>\n        <p>Start with the guides, then send the exact error, framework, server details, and screenshots if the issue remains.<\/p>\n        <div class=\"fmx-support-card__actions\">\n            <a href=\"https:\/\/fivemx.com\/de\/tutorials\/\">Read tutorials<\/a>\n            <a href=\"mailto:support@fivemx.com?subject=FiveMX%20installation%20help&#038;body=Issue%20type%3A%20Installation%20or%20FiveM%20error%0A%0AOrder%20number%3A%0APurchase%20email%3A%0AProduct%20URL%3A%0AFramework%2Fserver%20details%3A%0AScreenshots%20or%20error%20codes%3A%0A%0AWhat%20happened%3F\">Email install help<\/a>\n        <\/div>\n    <\/article>\n                                            <article class=\"fmx-support-card\">\n        <span class=\"fmx-support-card__index\">03<\/span>\n        <h2>Refund request<\/h2>\n        <p>Review the 30-day refund guarantee first. Refund cases need your order number and a clear technical reason.<\/p>\n        <div class=\"fmx-support-card__actions\">\n            <a href=\"https:\/\/fivemx.com\/de\/guarantee\/\">Read guarantee<\/a>\n            <a href=\"mailto:support@fivemx.com?subject=FiveMX%20refund%20request&#038;body=Issue%20type%3A%20Refund%20request%0A%0AOrder%20number%3A%0APurchase%20email%3A%0AProduct%20URL%3A%0AFramework%2Fserver%20details%3A%0AScreenshots%20or%20error%20codes%3A%0A%0AWhat%20happened%3F\">Email refund request<\/a>\n        <\/div>\n    <\/article>\n                                            <article class=\"fmx-support-card\">\n        <span class=\"fmx-support-card__index\">04<\/span>\n        <h2>Product question<\/h2>\n        <p>Ask before buying if you need to confirm a product detail. Include the product URL and your server framework.<\/p>\n        <div class=\"fmx-support-card__actions\">\n            <a href=\"https:\/\/fivemx.com\/de\/shop\/\">Browse shop<\/a>\n            <a href=\"mailto:support@fivemx.com?subject=FiveMX%20product%20question&#038;body=Issue%20type%3A%20Product%20question%0A%0AOrder%20number%3A%0APurchase%20email%3A%0AProduct%20URL%3A%0AFramework%2Fserver%20details%3A%0AScreenshots%20or%20error%20codes%3A%0A%0AWhat%20happened%3F\">Email product question<\/a>\n        <\/div>\n    <\/article>\n                                            <article class=\"fmx-support-card\">\n        <span class=\"fmx-support-card__index\">05<\/span>\n        <h2>Report a listing<\/h2>\n        <p>Report a product page, media issue, copyright concern, or incorrect listing with the URL and reason.<\/p>\n        <div class=\"fmx-support-card__actions\">\n            <a href=\"mailto:support@fivemx.com?subject=FiveMX%20listing%20report&#038;body=Issue%20type%3A%20Report%20a%20listing%0A%0AOrder%20number%3A%0APurchase%20email%3A%0AProduct%20URL%3A%0AFramework%2Fserver%20details%3A%0AScreenshots%20or%20error%20codes%3A%0A%0AWhat%20happened%3F\">Email listing report<\/a>\n            <a href=\"mailto:support@fivemx.com?subject=FiveMX%20listing%20report&#038;body=Issue%20type%3A%20Report%20a%20listing%0A%0AOrder%20number%3A%0APurchase%20email%3A%0AProduct%20URL%3A%0AFramework%2Fserver%20details%3A%0AScreenshots%20or%20error%20codes%3A%0A%0AWhat%20happened%3F\">Email support<\/a>\n        <\/div>\n    <\/article>\n                                <\/div>\n        <\/section>\n\n        <section class=\"fmx-support-section fmx-support-section--faq\">\n            <div class=\"fmx-support-section__head\">\n                <p class=\"fmx-support-eyebrow\">Before you email<\/p>\n                <h2>Common support questions.<\/h2>\n            <\/div>\n            <div class=\"fmx-support-faq\">\n                                    <details>\n                        <summary>Where can I find my downloads?<\/summary>\n                        <p>Log in to your FiveMX account and open the Downloads area. If the file is missing, email support with your order number and purchase email so we can check the order.<\/p>\n                    <\/details>\n                                    <details>\n                        <summary>What should I include when asking for installation help?<\/summary>\n                        <p>Include your order number, product link, framework, server artifacts, screenshots, console errors, and the exact step where the problem appears. Server-specific conflicts and dependencies should be tested on staging before changing a live server.<\/p>\n                    <\/details>\n                                    <details>\n                        <summary>How do refunds work?<\/summary>\n                        <p>FiveMX offers a voluntary 30-day refund guarantee for eligible cases. Refunds are reviewed individually, especially for technical issues that cannot be resolved. Read the guarantee page before sending a request.<\/p>\n                    <\/details>\n                                    <details>\n                        <summary>Do purchased resources include future updates?<\/summary>\n                        <p>When an updated file is available for a purchased product, it appears in your account downloads. Individual products may differ, so use the product page and your account downloads as the source of truth.<\/p>\n                    <\/details>\n                                    <details>\n                        <summary>Can FiveMX configure my whole server?<\/summary>\n                        <p>Support can help with product access, order checks, available setup notes, and product-specific issues. Full server setup, third-party conflicts, custom framework changes, and unrelated resources are outside standard store support.<\/p>\n                    <\/details>\n                            <\/div>\n        <\/section>\n\n        <section class=\"fmx-support-final\">\n            <div>\n                <p class=\"fmx-support-eyebrow\">Still blocked?<\/p>\n                <h2>Email support with the details above.<\/h2>\n                <p>Short, complete requests are easier to resolve than screenshots without order details. Use one email per issue so the thread stays clear.<\/p>\n            <\/div>\n            <a class=\"fmx-support-button fmx-support-button--primary\" href=\"mailto:support@fivemx.com?subject=FiveMX%20support%20request&#038;body=Issue%20type%3A%20General%20support%0A%0AOrder%20number%3A%0APurchase%20email%3A%0AProduct%20URL%3A%0AFramework%2Fserver%20details%3A%0AScreenshots%20or%20error%20codes%3A%0A%0AWhat%20happened%3F\">Email support<\/a>\n        <\/section>\n    <\/main>","protected":false},"excerpt":{"rendered":"<p>Contact FiveMX Use this page for FiveMX order, download, refund, product and editorial correction requests. Include the order number, product URL, purchase email and a concise description of the issue when relevant. Email: support@fivemx.com<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-208587","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/fivemx.com\/de\/wp-json\/wp\/v2\/pages\/208587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fivemx.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fivemx.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fivemx.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fivemx.com\/de\/wp-json\/wp\/v2\/comments?post=208587"}],"version-history":[{"count":1,"href":"https:\/\/fivemx.com\/de\/wp-json\/wp\/v2\/pages\/208587\/revisions"}],"predecessor-version":[{"id":208591,"href":"https:\/\/fivemx.com\/de\/wp-json\/wp\/v2\/pages\/208587\/revisions\/208591"}],"wp:attachment":[{"href":"https:\/\/fivemx.com\/de\/wp-json\/wp\/v2\/media?parent=208587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}