GDPR & Data Protection
Last Updated: February 11, 2026
Introduction
FiveMX is committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR). This page explains your rights and how we handle your data.
Your Rights Under GDPR
As an EU/EEA resident, you have the following rights regarding your personal data:
Right to Access
You can request a copy of all personal data we hold about you.
Right to Rectification
You can request correction of any inaccurate personal data we hold about you.
Right to Erasure
You can request deletion of your personal data, subject to legal retention requirements.
Right to Restriction
You can request that we restrict processing of your data in certain circumstances.
Right to Data Portability
You can request your data in a structured, machine-readable format to transfer to another service.
Right to Object
You can object to processing of your data for direct marketing or based on legitimate interests.
Right to Withdraw Consent
Where processing is based on consent, you can withdraw it at any time without affecting prior processing.
How to Exercise Your Rights
You can exercise your rights through the following channels:
Account Settings
Many data management options are available directly in your account settings.
Email Request
Send your request to legal@fivemx.com
We will respond to your request within 30 days as required by GDPR.
Data Protection Contact
For data protection inquiries, please contact us directly:
Email: legal@fivemx.com
Legal Basis for Processing
We process your data under the following legal bases:
- Contract: Processing necessary to fulfill your purchase or service request
- Legitimate Interest: Security monitoring, fraud prevention, and platform improvement
- Legal Obligation: Tax records and compliance with applicable laws
- Consent: Marketing communications (you can opt out at any time)
Data Retention
We retain data only as long as necessary:
- Account data: retained while your account is active
- Order records: 7 years for tax and legal compliance
- Analytics data: anonymized and retained indefinitely
- Marketing consent: until you withdraw consent
International Data Transfers
Some of our service providers are based outside the EU/EEA. Where data is transferred internationally, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries recognized by the EU
- EU-US Data Privacy Framework certification where applicable
Automated Decision Making
We do not use fully automated decision-making that produces legal or similarly significant effects on you. Fraud detection may flag accounts for human review.
Complaints
If you believe we have not handled your data correctly, please contact us first so we can resolve the issue directly.
You also have the right to lodge a complaint with your local data protection authority (Supervisory Authority) at any time.
Updates to This Page
We may update this page to reflect changes in our practices or applicable law. The date at the top indicates when it was last revised.
Contact Us
For any GDPR-related questions or requests, please reach out:
Email: legal@fivemx.com
For general privacy information, see our Privacy Policy