$ USD
Contact FiveMX
Use this page for FiveMX order, download, refund, product and editorial correction requests. Include the order number, product URL, purchase email and a concise description of the issue when relevant.
Email: support@fivemx.com
FiveMX Support
Get help with downloads, installation and orders.
For the fastest answer, include your order number, product link, purchase email, screenshots or error codes, and the framework/server details you are using.
Choose the right path
Start where the problem is.
Download access
Use your account downloads first. If a paid file is missing, send the order number and purchase email.
Installation or FiveM error
Start with the guides, then send the exact error, framework, server details, and screenshots if the issue remains.
Refund request
Review the 30-day refund guarantee first. Refund cases need your order number and a clear technical reason.
Product question
Ask before buying if you need to confirm a product detail. Include the product URL and your server framework.
Report a listing
Report a product page, media issue, copyright concern, or incorrect listing with the URL and reason.
Before you email
Common support questions.
Where can I find my downloads?
Log in to your FiveMX account and open the Downloads area. If the file is missing, email support with your order number and purchase email so we can check the order.
What should I include when asking for installation help?
Include your order number, product link, framework, server artifacts, screenshots, console errors, and the exact step where the problem appears. Server-specific conflicts and dependencies should be tested on staging before changing a live server.
How do refunds work?
FiveMX offers a voluntary 30-day refund guarantee for eligible cases. Refunds are reviewed individually, especially for technical issues that cannot be resolved. Read the guarantee page before sending a request.
Do purchased resources include future updates?
When an updated file is available for a purchased product, it appears in your account downloads. Individual products may differ, so use the product page and your account downloads as the source of truth.
Can FiveMX configure my whole server?
Support can help with product access, order checks, available setup notes, and product-specific issues. Full server setup, third-party conflicts, custom framework changes, and unrelated resources are outside standard store support.
Still blocked?
Email support with the details above.
Short, complete requests are easier to resolve than screenshots without order details. Use one email per issue so the thread stays clear.
