FiveMX 30-Day Technical Refund Guarantee
FiveMX offers a voluntary 30-calendar-day refund guarantee for eligible technical problems with digital products. This commercial guarantee is separate from, and does not limit, any mandatory consumer rights that apply to your purchase.
Where a purchase includes immediate access to digital content, statutory withdrawal rights may be affected only when the legal requirements for immediate supply and the required acknowledgement have been met. Rights relating to faulty, misdescribed or non-conforming digital content remain unaffected.
Eligible technical problems
- Product performance: the purchased resource does not work as described and you provide enough detail for the issue to be reproduced.
- Unresolved technical fault: support cannot resolve a verified product problem within a reasonable time.
- Product-specific defect: the problem is caused by the purchased resource rather than an unrelated server, hardware, framework or third-party conflict.
The voluntary guarantee does not cover a simple change of mind. Every request is reviewed individually against the product description, supplied files and support evidence.
How to request help or a refund
- Contact support as soon as you discover the problem and within 30 calendar days of purchase.
- Provide the order number, product URL, relevant error output and the steps needed to reproduce the issue.
- Allow support a reasonable opportunity to diagnose or correct the product-specific problem.
Use the contact page or email terms@fivemx.com. This policy does not exclude remedies required by applicable consumer law.
Consumer-rights references
For general EU guidance, see the official pages on withdrawal rights and legal guarantees for digital content.
